Thu 13 Sep 2007
Hospital IT departments
Posted by Mark under Web 2.0
The Krafty Librarian had a posting the other day pleading for hospital IT departments not to block YouTube. It seems that a physician wanted a simple video of a beating heart, but the blockade of YouTube prevented any attempt to find one.
This appears to be a common fact of life for hospital librarians. The Social Networking Task Force did a survey this summer of MLA members’ use of and attitude towards Web 2.0 technologies. They got a good response of 495. An important part of the survey was to find out about certain web sites or applications being blocked at work. Here are the results of that part of the survey:

The data haven’t been broken down yet by type of library, but I’m willing to bet that the vast majority of the respondents indicating some form of network blockage work at a hospital. Hospital IT people have different concerns from academic IT people, which have led to their restrictions. If MLA wants to better connect our members using these new technologies, we need to convince IT people that not all Web 2.0 sites or applications are a frivolous waste of bandwidth or a security risk. In fact, this problem even goes beyond MLA activity, in that useful medical information is sometimes blocked, as the Krafty Librarian pointed out.
It’s sometimes difficult to talk with IT people. Like librarians, they have their own culture, values, and lingo that many of us don’t completely understand. But most IT people do understand each other. Which leads me to an idea. While many hospital librarians reported some form of blockage, there are probably some hospital librarians with little or no blockage. Can we get the enlightened IT people at these hospitals to explain to other IT people why they have not blocked these sites or applications? If you are a hospital librarian with little or no internet blockage problems, talk with your IT people. See if they might be willing to write a few paragraphs explaining their choices, and how the hospital is still standing nonetheless. We can put these rationales up on the Social Networking Task Force blog, where MLA members can download them and use them as potential talking points with their IT people. We might be able to change some minds. So who has unblocked internet access in their hospital? Speak up.
5 Responses to “ Hospital IT departments ”
Comments:
Leave a Reply
You must be logged in to post a comment.
Trackbacks & Pingbacks:
-
Pingback from The CHILLI project « Health Information Linking Issues
September 13th, 2007 at 11:58 pm[…] CHILLI project This all started from a posting on Only Connect, talking about the number of L 2.0 / social networking sites that are barred from hospital / […]
-
Pingback from links for 2008-10-28 « Lshevaun’s Weblog
October 28th, 2008 at 9:04 am[…] Hospital IT departments ยป Only Connect! Briefly discusses the blocking/filtering of Web 2.0 sites in hospital libraries. (tags: LS534 ethics censorship medical library) […]


September 15th, 2007 at 5:16 pm
At the library at Metropolitan Hospital, a facility of the NYC Health and Hospitals Corporation, we have two cabling systems. One is a t-1 line drawn from the offices of the New York Medical College, our academic affiliate, from across the hall. The NYMC does not filter and supports intellectual freedom. The computers on these lines are open to the world. The other cable system is that of the NYC Health and Hospitals Corporation (HHC) and they filter. On these computers, a password is needed to go out to commercial sites and they have their own list of unrestricted sites. There is no possibility of changing minds in this municipal chain of command bureacratic behmoth. IT techs follow the policies of their respective organizations they don’t make policy.
September 16th, 2007 at 3:16 pm
Thanks for sharing this data. I’m writing from my aunt’s patient room, with Ethernet connection for guests (!). I’ll encourage the librarian here to respond to your request - will be interesting to see how this was accomplished!
The MLA Board will be pleased to see the comments on the NAHRS survey of Magnet Hospital coordinators regarding value of librarians services. Perhaps some of these comments can be leveraged regarding the value of the information.
Peg
September 17th, 2007 at 10:24 am
Antoinette points out that IT techs follow the policies of their organizations. Yet I don’t think that hospital administrators are as well versed in the details of bandwidth, viruses, and security issues as the IT people. My gut feeling is that IT makes recommendations, and administrators endorse these recommendations. I could be wrong. Depending on what kind of responses we get from librarians with unblocked access (if they really exist), we might have to get testimonials from hospital administrators in addition to IT people.